Help Chat, SMS and fax

Chat with colleagues

Send direct and group messages, react, edit, pin and search.

GoNextUpdated October 2026

Start a conversation

  1. Open Chat.
  2. Choose the new message button.
  3. Pick one colleague for a direct chat, or several for a group. Give a group a name.
  4. Type your message and send it.

What you can do in a chat

  • React to a message with an emoji
  • Edit or delete a message you sent
  • Reply in a thread to keep a side topic tidy (Communicator Next)
  • Pin important messages to the top of the conversation
  • Mute a busy conversation, or leave a group
  • Start a call or a meeting with everyone in the chat from the conversation header

Group owners

Whoever creates a group owns it and can add or remove people, rename it, or hand ownership to someone else before leaving.

To send files and search past messages, see Share files and search chats.

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