Update or reinstall the apps
Keep the apps current and do a clean reinstall when something is stuck.
Update
- Communicator Go: update from the App Store or Google Play. Turning on automatic updates is easiest.
- Communicator Next desktop: the app offers updates when they're ready. Restart it to finish installing.
- Web app: always current. Refresh the page if something looks wrong.
Clean reinstall
- Sign out of the app.
- Uninstall it.
- Restart your device.
- Install it again and sign in. See Sign in to Communicator.
Note
Your chats, contacts, call history and voicemail are stored on the phone system, so reinstalling doesn't lose them.
Still need help?
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