Help Contacts and presence

Use the phonebook, favorites and external contacts

Find colleagues, save customers and pin the people you call most.

GoNextUpdated October 2026

Company phonebook

Open Contacts to search everyone in your company, plus any shared company contacts your administrator has added.

Favorites

Mark a contact as a favorite (star) to keep them at the top. Favorites sync between Communicator Go and Communicator Next.

External contacts

Save customers and suppliers as external contacts. Their calls and SMS are linked to the contact, so you see the full history in one place.

  1. Open Contacts and choose to add a contact.
  2. Enter a name and one or more numbers or email addresses.
  3. Save. You can select several external contacts to delete them in one go.

Synced contacts Next

Communicator Next can show contacts from your other accounts alongside the company phonebook, if your administrator has connected them.

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