Calls don't ring on my phone

Communicator Go uses push notifications to wake up when a call arrives. Most missed-call problems come from notifications or battery settings.

All phones

• Check you're signed in and your status isn't Do not disturb.
• Allow notifications for Communicator Go in your phone's settings.
• Turn off the phone's own Focus or Do not disturb mode, or allow Communicator Go through it.
• Check your call forwarding rules aren't sending calls elsewhere. See Forward calls when you're busy or away.

iPhone

• Don't swipe the app away all the time. iOS can still deliver calls, but leaving it in the background is more reliable.
• Check Settings > Communicator Go and make sure notifications and background app refresh are on.

Android

1. Open your phone's Settings > Apps > Communicator GO > Battery.
2. Set battery usage to Unrestricted (or turn off battery optimisation).
3. On some brands, also allow the app to auto-start and to show on the lock screen.